From ab743b9358c8b499daf8ca7c44f945bd8459dd82 Mon Sep 17 00:00:00 2001
From: Archer <545436317@qq.com>
Date: Mon, 22 Dec 2025 00:02:23 +0800
Subject: [PATCH] fix: ticktime (#6134)

* stop design doc

* remove invalid doc

* del s3 tip

* fix: ticktime

* fix: ticktime

* fix: ticktime
---
 packages/service/common/s3/buckets/base.ts    |  1 +
 .../app/src/components/Layout/HelperBot.tsx   | 16 +++++--
 .../pageComponents/chat/WorkorderEntrance.tsx |  1 -
 projects/app/src/pages/account/info/index.tsx | 44 ++++++++++++-------
 4 files changed, 42 insertions(+), 20 deletions(-)

diff --git a/packages/service/common/s3/buckets/base.ts b/packages/service/common/s3/buckets/base.ts
index 82c44f4c9..2ab81c923 100644
--- a/packages/service/common/s3/buckets/base.ts
+++ b/packages/service/common/s3/buckets/base.ts
@@ -34,6 +34,7 @@ export const isFileNotFoundError = (error: any): boolean => {
       error.message === 'Not Found' ||
       error.message ===
         'The request signature we calculated does not match the signature you provided. Check your key and signing method.' ||
+      error.message.includes('Resource name contains bad components') ||
       error.message.includes('Object name contains unsupported characters.')
     );
   }
diff --git a/projects/app/src/components/Layout/HelperBot.tsx b/projects/app/src/components/Layout/HelperBot.tsx
index 96494a388..3ac44c35d 100644
--- a/projects/app/src/components/Layout/HelperBot.tsx
+++ b/projects/app/src/components/Layout/HelperBot.tsx
@@ -28,13 +28,21 @@ const HelperBot = () => {
   const [showChat, setShowChat] = useToggle(false);
   const [isLoading, setIsLoading] = useState(true);
 
-  const { feConfigs, setNotSufficientModalType } = useSystemStore();
+  const { feConfigs, setNotSufficientModalType, subPlans } = useSystemStore();
   const { teamPlanStatus } = useUserStore();
 
   const hasTicketAccess = useMemo(() => {
-    const ticketResponseTime = teamPlanStatus?.standard?.ticketResponseTime;
-    return ticketResponseTime !== undefined && ticketResponseTime > 0;
-  }, [teamPlanStatus?.standard?.ticketResponseTime]);
+    const plan = teamPlanStatus?.standard?.currentSubLevel
+      ? subPlans?.standard?.[teamPlanStatus?.standard?.currentSubLevel]
+      : undefined;
+    const ticketResponseTime =
+      teamPlanStatus?.standard?.ticketResponseTime ?? plan?.ticketResponseTime;
+    return !!ticketResponseTime;
+  }, [
+    subPlans?.standard,
+    teamPlanStatus?.standard?.currentSubLevel,
+    teamPlanStatus?.standard?.ticketResponseTime
+  ]);
 
   const botIframeUrl = feConfigs?.botIframeUrl;
 
diff --git a/projects/app/src/pageComponents/chat/WorkorderEntrance.tsx b/projects/app/src/pageComponents/chat/WorkorderEntrance.tsx
index c66f7dc31..af7f83894 100644
--- a/projects/app/src/pageComponents/chat/WorkorderEntrance.tsx
+++ b/projects/app/src/pageComponents/chat/WorkorderEntrance.tsx
@@ -1,5 +1,4 @@
 import { Button } from '@chakra-ui/react';
-import { getWorkorderURL } from '@/web/common/workorder/api';
 import { useRequest2 } from '@fastgpt/web/hooks/useRequest';
 import { useTranslation } from 'next-i18next';
 
diff --git a/projects/app/src/pages/account/info/index.tsx b/projects/app/src/pages/account/info/index.tsx
index 8f28ccc4c..811fdbb90 100644
--- a/projects/app/src/pages/account/info/index.tsx
+++ b/projects/app/src/pages/account/info/index.tsx
@@ -45,6 +45,7 @@ import { useMount } from 'ahooks';
 import MyDivider from '@fastgpt/web/components/common/MyDivider';
 import { useUploadAvatar } from '@fastgpt/web/common/file/hooks/useUploadAvatar';
 import { getUploadAvatarPresignedUrl } from '@/web/common/file/api';
+import { TeamErrEnum } from '@fastgpt/global/common/error/code/team';
 
 const RedeemCouponModal = dynamic(() => import('@/pageComponents/account/info/RedeemCouponModal'), {
   ssr: false
@@ -717,19 +718,34 @@ const ButtonStyles = {
   fontSize: 'sm'
 };
 const Other = ({ onOpenContact }: { onOpenContact: () => void }) => {
-  const { feConfigs } = useSystemStore();
+  const { feConfigs, setNotSufficientModalType, subPlans } = useSystemStore();
   const { teamPlanStatus } = useUserStore();
   const { t } = useTranslation();
   const { isPc } = useSystem();
 
-  const { runAsync: onFeedback } = useRequest2(getWorkorderURL, {
-    manual: true,
-    onSuccess(data) {
+  const { runAsync: onFeedback } = useRequest2(
+    async () => {
+      const plan = teamPlanStatus?.standard?.currentSubLevel
+        ? subPlans?.standard?.[teamPlanStatus?.standard?.currentSubLevel]
+        : undefined;
+
+      const ticketResponseTime =
+        teamPlanStatus?.standard?.ticketResponseTime ?? plan?.ticketResponseTime;
+      const hasTicketAccess = !!ticketResponseTime;
+      if (!hasTicketAccess) {
+        setNotSufficientModalType(TeamErrEnum.ticketNotAvailable);
+        return;
+      }
+
+      const data = await getWorkorderURL();
       if (data) {
         window.open(data.redirectUrl);
       }
+    },
+    {
+      manual: true
     }
-  });
+  );
 
   return (
     <Box>
@@ -767,16 +783,14 @@ const Other = ({ onOpenContact }: { onOpenContact: () => void }) => {
             </Box>
           </Flex>
         )}
-        {feConfigs?.show_workorder &&
-          teamPlanStatus &&
-          teamPlanStatus.standard?.currentSubLevel !== StandardSubLevelEnum.free && (
-            <Flex onClick={onFeedback} {...ButtonStyles}>
-              <MyIcon name={'feedback'} w={'18px'} color={'myGray.600'} />
-              <Box ml={2} flex={1}>
-                {t('common:question_feedback')}
-              </Box>
-            </Flex>
-          )}
+        {feConfigs?.show_workorder && (
+          <Flex onClick={onFeedback} {...ButtonStyles}>
+            <MyIcon name={'feedback'} w={'18px'} color={'myGray.600'} />
+            <Box ml={2} flex={1}>
+              {t('common:question_feedback')}
+            </Box>
+          </Flex>
+        )}
       </Grid>
     </Box>
   );